The services offered through Sensational Transport support most online transactions. It’s ideal for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that Sensational Transport delivers. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites, and online merchants.

No. Sensational Transport is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed. We have no knowledge about what is actually being sold. In most cases, Sensational Transport has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.

The Inspection Period is the specified amount of time agreed upon by both parties in which the Buyer may examine the merchandise after receipt. The time frame selected for the Buyer can range between 1 to 30 days and must be agreed upon by all parties at the beginning of the transaction. The Inspection Period begins when the Buyer receives the item. The Buyer must accept or reject the goods within this period. Buyers and Sellers should make sure the inspection period provides adequate time for any authentication and/or appraisal process that may be necessary to complete the transaction.

As specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.

Your payment has to be sent only after calling Sensational Transport to request the payment instructions.

Wire Transfers and checks sent by express delivery within the U.S. are received within one business day. Wire Transfers sent internationally can take three to five business days to be received. Checks sent express delivery internationally are received within two business days. ACH disbursements are completed within three business days. Checks sent by the USPS are dependent on where the check is sent (domestic versus international). When a Buyer uses a credit card or PayPal for payment, there is a three business day hold before funds reach our trust account and can be sent to the Seller. This is ...

Arrangements can be made to accept funds from financing institutions. Please verify with the financing institution whether payment can be made to a third party such as Sensational Transport before beginning the transaction.

In the event of a cancelled transaction, the Buyer’s funds will be refunded back to the original source of the payment method used to pay Sensational Transport.

As specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.

Yes. We can keep merchandise in storage for transactions made through our escrow service.

With Sensational Transport, every step in your transaction is verified with proven tracking and verification procedures. Sensational Transport ships and tracks delivery of the merchandise and the Seller isn’t paid until the Buyer accepts the merchandise, or the agreed upon inspection period expires.

Although we offer telephone and email support, the simplest way to check the status of your transaction is by using our tracking page – Search Your Tracking

Sensational Transport may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or Sensational Transport confirms delivery of merchandise. In the event the transaction closes without involvement from the Buyer, a 48 hour notice may be sent to the Buyer. Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by Sensational Transport. If the buyer agrees to accept a vehicle based on a Bill of Lading, there is no ...

The shipping is started by Sensational Transport once the payment from the Buyer is secured in the escrow account.

Yes. Before starting the shipping Sensational Transport verifies if the item shipped is the motor vehicle listed.

Your funds remain in our secured escrow non-interest bearing trust account until the transaction concludes.

If, by any reason, the item does not pass the Buyer’s inspection, it will be returned to the Seller, on Seller’s expense and the funds will be returned to the Buyer in full in within 24 hours.

Wire transfers are processed when received into the Sensational Transport trust account. International wires typically take three to five business days to reach our account. Credit card and PayPal payments are processed the same or next business day. Checks and Money Orders are not approved until 10 business days after Sensational Transport receives the payment; with the exception of U.S. Postal money orders which can be verified upon receipt. Sensational Transport only processes payments during business hours, Monday through Friday, from 8:00am to 11:00pm (PDT/PST).

The Buyer has the Inspection Period (a length of time agreed to by both parties) to accept the items. If dissatisfied, the Buyer must return the items to the Seller. Once the item is returned, Sensational Transport will release the funds back to the Buyer. In any case, on return, the Seller is responsible for return shipping fees.

To enable Sensational Transport to protect all parties, Sensational Transport requires that merchandise be sent only via Sensational Transport shipping services.

To help ensure the integrity of merchandise, the access on our storage areas or adjacent to cargo handling and storage areas is strictly prohibited. Unauthorized access to our facilities can lead to employee and visitor injuries and, in some cases, fatalities. Prevention is essential. Visitors must possess photo identification for documentation purposes upon arrival. Visitors will visibly display temporary identification. In order to gain Visitor Access Authorization, a person must be the owner of an item stored in one of our storage facilities.